Terms & Conditions

Terms and Conditions for the Supply of Xtralis Training Services Provision of Service

The Xtralis Training Course Handling Agency is Gravity Matrix Limited, The Old Dairy, Suite 1, Studham Place, Common Road, Studham, Bedfordshire, LU6 2FU.

The Xtralis Training Course Provider is Xtralis (UK) Limited, Ground Floor, Peoples Building, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW.

On-line training course booking

• The course fee is shown prior to completion of the online transaction;

• If you select the “pay by debit or credit card” option to indicate that you will pay Gravity Matrix Limited the course fee, Gravity Matrix Limited will debit the course fee from your credit card or debit card on or after the day you make an order to purchase a course. Credit or debit card details are collected over a secure link; or

• If you choose to pay by selecting the “purchase order” link, this will only be accepted by Gravity Matrix Limited if an approved purchase order number is provided at time of booking and the invoice is paid in full 14 days before the course date.

Payment terms

• Booking on a course creates a binding agreement to follow the particular course and to pay the full fees applicable. A delegate or an individual booking on behalf of the delegate declares, that the information supplied in connection with their application is complete and correct and that they are aware that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund).

• All amounts quoted exclude VAT (where applicable).

• The course fee for any course will be as displayed on the website and booking form at the time of booking. Course fees are quoted in pounds sterling or Euros depending on the location of the course.

• The provision of the course is contingent upon Gravity Matrix Limited having received cleared funds in respect of the full fee for the relevant course. Without prejudice to Gravity Matrix Limited rights and remedies under these terms and conditions, if any sum payable is not paid before the due date, Gravity Matrix Limited reserves the right, forthwith and at Gravity Matrix Limited, sole discretion, to suspend the delegates inclusion on the relevant course.

• Gravity Matrix Limited reserves the right to charge interest at 10% per annum on overdue amounts. Substitutions, transfers and cancellations of existing course bookings

• You may transfer to the next available course at no additional cost or cancel with a full refund by giving us a least 10 working days’ notice prior the course commencement date

• You may transfer to the next available course at an additional cost of 50% of the course original fee by giving us a least 5 working days’ notice prior the course commencement date. The original course fee is non-refundable.

• You may substitute another employee from the same company up to one working day prior the course commencement date at no additional cost.

• In all other cases the course fee is payable and is not refundable

• Notice must be sent by email to info@xtralistraining.com

• Any refund made by Gravity Matrix Limited will be paid to the original payee.

Making changes to your booking and the associated charges

• A minimum of 72 hours’ notice (during working hours) is required if the delegate has special dietary requirements.

• Failure to attend will be charged at 100% of the original fee.

• Claims for refunds, where adequate notice of cancellation has been given, must be made no later than 30 days after the originally booked course date.

Changes made by Xtralis (UK) Limited

• Change of trainer, courses dates and locations – Xtralis (UK) Limited reserves the right to change course dates, cancel courses, change trainers and locations from the published timetables at its discretion. Wherever possible these changes will be notified in advance. Should it be necessary for Xtralis (UK) Limited to cancel a course delegates will be offered a transfer on to the next available course.

• Xtralis (UK) Limited may cancel a course if the minimum number of registered delegates has not been achieved. Should this occur delegateswill be advised at least 48 hours in advance and offered a transfer on to the next available course. All courses are non-residential

• Gravity Matrix Limited will, if requested, assist by providing a list of suitable accommodation for non-residential courses but it is delegates’ responsibility to make their own accommodation arrangements.

Delegate conduct

• Delegates are expected to conduct themselves at all times in a manner which demonstrates respect for Xtralis (UK) Limited and its staff, fellow delegates and property.

Intellectual property

• All intellectual property rights (including, but not limited to, copyright) in any course materials or other learning materials made available in connection with a course belong to Xtralis (UK) Limited.

• The delegate or other customers of Xtralis (UK) Limited are granted a non-transferrable, non-exclusive license to use the applicable course materials in a personal capacity in connection with study by such person on the course and this license will terminate upon completion of study on such course.

• Delegates and other customers confirm that they will only use course materials for their own educational purposes and will not, without Xtralis (UK) Limited’s prior written consent, copy, make available, retransmit, reproduce, sell, license, distribute, publish, broadcast or otherwise circulate such materials other than in connection with the use permitted pursuant to this paragraph by such persons (but not any third parties). Delegates and customers also confirm that they will indemnify Xtralis (UK) Limited in respect of any infringement of any such intellectual property rights arising as a result of such delegate or customer’s use in breach of the foregoing requirements.

Course updates

• From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi or the issue of new regulations. If this arises then Xtralis (UK) Limited may produce courses covering the new material.

• For the avoidance of doubt, purchase of a current course does not, as part of the original purchase price, entitle access to future revised courses and further amounts may be due.

Data protection

• Please refer to our privacy policy contained on the Xtralis (UK) Limited website for details of how we use the information which we collect from you.

Disclaimers and limitation of liability

• You are responsible for verifying that the course selected by you will meet any specific requirements which you may have and will meet your needs. Xtralis (UK) Limited does not assume responsibility for this choice, nor does it make any commitment to you that any particular result will be obtained from completion of the course.

• Liability of Xtralis (UK) Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant delegate for the particular course and/or study materials. We will have no liability for indirect or consequential loss or damage.

• Without prejudice, while Xtralis (UK) Limited endeavours to ensure that the information on the Xtralis (UK) Limited website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Xtralis (UK) Limited Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Xtralis (UK) Limited site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Xtralis (UK) Limited site.

• Xtralis (UK) Limited, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to delegates or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Xtralis (UK) Limited site in any way or in connection with the use, inability to use or the results of use of the Xtralis (UK) Limited site, any web sites linked to the Xtralis (UK) Limited site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Xtralis (UK) Limited site or downloading of any material from the Xtralis (UK) Limited site or any web sites linked to the Xtralis (UK) Limited. If your use of the material on the Xtralis (UK) Limited site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.

• All representations, warranties and/or terms and/or commitments not expressly specified in the applicable terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.

• Nothing in this legal notice will exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.

Governing law

• Delegates’ arrangements with Gravity Matrix Limited and Xtralis (UK) Limited are governed by English law and you submit to the exclusive jurisdiction of the English courts.